Call us for your free consultation. 703-726-2767

The Idea Principle

TMMG

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TMMG's experience in developing and delivering sales and service solutions, whether online or direct (inside sales, call center) allows you to consider us to be an extension of your business. 

Identify

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Identify: 

- Where your customers are

- How they shop online

- How you are equipped to respond, sell and support your customers using contact center

- All assumptions about your customers, marketplace, competition and industry

Develop

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Develop:

- Your over-the-web acquisition & retention strategy

- Your customer facing model within your contact center (calls, emails, chat)

- Your people process technology plan

- Your critical success factors and benchmarks

- A set of (or single) test programs and campaigns

Evaluate

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Evaluate: 

- Market receptiveness to the pilot campaigns

- "Customer Conversations" to evaluate success

- Results against assumptions and critical success factors and benchmarks

Adjust

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Adjust: 

- Your web and contact center campaigns, based on real customer feedback and results

- Relevant people-process-technology to maximize efficiencies

- Overall marketing and sales strategies online and within your contact center

- Our thinking

IDEA Principle

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Still have questions? Let's chat! Call us for your free consultation 703-726-2767